This Privacy Policy explains what personal data filber collects from players in the Philippines, how that data is used, who it may be shared with, and what rights you hold. We are committed to protecting your privacy in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. By using the filber platform, you consent to the practices described in this document.
When you create an account or interact with the filber platform, we collect certain categories of personal information. At registration, this includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. When you make depositsor withdrawals via GCash or Maya, we record transaction amounts, timestamps, and the reference numbers provided by your payment provider — though we do not store your full e-wallet credentials or PINs. We also collect device and usage data such as your IP address, browser type, operating system, and the pages you visit on the platform, primarily for security monitoring and service improvement. If you contact our support team, the content of your messages and any attachments you provide may be retained as part of your account history. Government-issued identification documents submitted during KYC verification are stored securely and used solely for identity and age verification purposes required by Philippine regulations.
filber uses the personal data we collect for a range of clearly defined purposes that are all directly connected to the operation of the platform and our obligations under Philippine law. Primary uses include creating and managing your account, processing deposits and withdrawals, verifying your identity and age in compliance with gaming regulations, and providing customer support. We also use your data to detect and prevent fraud, money laundering, and any other conduct that violates our Terms and Conditions. Aggregate and anonymised usage data helps us improve platform performance, identify popular features, and fix technical issues. We may send you service-related communications — such as account verification emails or important policy updates — which are not promotional in nature and cannot be opted out of while your account remains active. Promotional communications such as bonus offers or game announcements will only be sent where you have provided explicit consent, and you may withdraw that consent at any time through your account settings.
We do not sell, rent, or trade your personal information to any third party for commercial purposes. Data sharing is limited to circumstances that are strictly necessary for the delivery of our services or required by applicable law. Our payment processing partners — which include providers that facilitate GCash and Maya transactions — receive only the minimum data required to complete a transaction securely. Identity verification and KYC service providers may receive document data for the purpose of conducting checks on our behalf, and they are bound by confidentiality agreements and data processing agreements consistent with RA 10173. We may disclose personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by a valid legal process, court order, or regulation. In the event of a business restructuring, acquisition, or merger, personal data held by filber may be transferred to the successor entity, subject to equivalent privacy protections remaining in place.
filber retains personal data for as long as your account is active and for a defined period after account closure, in accordance with our obligations under Philippine law and applicable gaming regulations. Account records, transaction histories, and KYC documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory audit requirements. Usage and technical logs are retained for shorter periods — generally between three and twelve months — unless they are needed as evidence in an ongoing investigation or dispute. Once the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked back to any individual. If you request account closure and data deletion, we will action the deletion of non-mandatory data promptly while retaining only what we are legally required to keep.
As a data subject under the Data Privacy Act of 2012, you hold a number of rights with respect to the personal information filber holds about you. You have the right to be informed about how your data is collected and processed, which this Privacy Policy is designed to fulfil. You have the right to access a copy of your personal data by submitting a request to our support team — we will respond within a reasonable timeframe and at no cost for standard requests. You may request the correction of any inaccurate or incomplete information in your account. Where processing is based on your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing carried out prior to withdrawal. You also have the right to object to processing in certain circumstances, and to request erasure of data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact our support team using the details provided in the footer of this page.
We take data security seriously and implement a range of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the filber platform is encrypted using industry-standard TLS protocols. Sensitive data at rest — including identity documents and financial records — is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted to personnel who genuinely need it to carry out their duties, and all such personnel are subject to confidentiality obligations. We conduct regular internal security reviews and respond promptly to identified vulnerabilities. In the event of a personal data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authority in accordance with the requirements of RA 10173 and its implementing rules.
The filber platform uses a limited set of cookies and similar technologies that are necessary for the platform to function correctly and to provide a personalised experience. Essential cookies are used to maintain your session while you are logged in and to remember your language and display preferences. We do not use third-party advertising or cross-site tracking cookies. Analytics data collected through the platform's own tools is aggregated and anonymised before being used to improve features and fix performance issues. You can manage cookie preferences through your browser settings; however, disabling essential cookies may affect the availability of certain platform features. Our cookie practices are reviewed periodically to ensure they remain aligned with our data minimisation principles and applicable Philippine privacy regulations.
We may update this Privacy Policy from time to time to reflect changes in our data practices, changes in Philippine law, or improvements to our platform. When we make material changes, we will notify registered players by email to the address associated with their account and will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed of how we handle your personal data. Continued use of the filber platform after the effective date of any update constitutes your acknowledgement of the revised policy. If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team — contact details are available in the footer below.
Quick answers to what players in the Philippines most often ask about data privacy on filber.
Our support team is here to help Filipino players understand how their data is handled. You can also check the FAQ for quick answers, or head to the platform and manage your preferences directly.